ebay item arrived damaged

I love the item and don't want to return it, but the mirror on the piece arrived broken. no return only applies to buyer remorse, not for items not as described. They can't help you if you did not purchase insurance for the item. Shortly after opening the package, the buyer will let you know — hopefully in a message, versus filing a complaint — how unhappy he or she is. Just ask yourself how you'd feel if you bought a record and it arrived damaged. This is where self insuring really comes in nicely. You are sending items included in the No compensation items list. Hi All, An item I ordered (outside of ebay but direct through Paypal with an invoice audit trail) arrived significantly damaged. I recently sold an item (on my selling account) and the buyer received it today. It hasn't happened in years but this is probably what happened. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. eBay holds you responsible for seeing that the item arrives as described when it reaches the customer, so it’s best to insure irreplaceable or high-value items. ____________________________________________________________________, Ah, the old reliable USPS damages another item. If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. The damage appears to … Any helpful input and insight is greatly appreciated. The buyer sent me pictures. From your comments it sounds like you've seen photos from the buyer? Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. He sent me a message that it arrived damaged and he wants a refund. The buyer seems reasonable. I typically spring for the insurance when an item is fragile or sells for a high price. The mailing tube is damaged and so is the photo. Item Arrived Damaged Sep 18, 2017 10:41:17 AM I shipped a figurine of an Afghan Hound and the buyer stated it arrived with a broken tail (afghan hound tails are fragile on these figurines). February 2012 edited February 2012 in Help / Advice Forum. Jug arrived completely smashed with box caved in. Jug arrived completely smashed with box caved in. News of this unfortunate event travels back to you fast. If the item is faulty, damaged, or doesn’t match the description, you’re covered by the eBay Money Back Guarantee, and the seller has to accept your return. It has a label on the side from Pitney Bowes, Mississauga. Once you start a … I purchased an item shipped via the Global Shipping Program (GSP) which arrived damaged. Hello, I am looking for some advice regarding refunds and the global shipping programme. ebay item arrived damaged - am I able to get a refund or reimbursement. Hopefully your seller will be cooperative once the claim is put in. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. Do I just refund the whole amount including the shipping? Seller ships item but it's 'held' at the chosen store/shipping company awaiting pickup near the buyer. Another packaged must've fell on it or something in transit. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Understand that no matter what, it is going to cost you. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. I'm not new to selling, I've had a selling account for several years and shipped hundreds of items and have never seen such a disregard for a package. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. Either shipping to replace the damaged one, or full refund. The item is damaged bad enough that it can't be resold. Need help? Since I don't have another one, I issued a refund. Buyer arrives at said location. Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. Received a ceramic jug today from a U.S. You'll need to wait at least 30 days after the estimated delivery date to file a claim for a lost item. If you have a replacement, I would offer him that choice first. If it passes, the buyer signs a declaration stating it's undamaged and in good order It came very poorly packaged. my item arrived damaged (which in my personal opinion was because it was not sufficiently packaged) and I have opened a return request with the seller. The tube was dented in the middle and one of the ends was busted open. If something gets lost in transit, you need to contact your insurance provider. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. eBay has a money ... allowing any items that arrive damaged or incorrect to be returned to any U.S. Apple Store or by contacting customer service … For $16.50, purchasing insurance would be pretty cost inefficient. Since I've shipped several similar items this way over the years, coupled with a low sale price, I thought nothing of it. However, the seller is expecting me to wait for the couriers (parcel force) investigation for compensation rather than letting me return the item for s … Do I have any recourse with USPS through this method or should I just apologize, personally refund the buyer and hope for no negative? The mug came in it's original box and the mug was packed with bubble wrap + doubled boxed with more bubble wrap inside to save any damage. Happy Holidays All. Every shipping company has its own procedure for complaints. I tried to get FedEx to work with me on a claim, but the run-around is hilarious and never ending. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. If the buyer met his or her end of the deal, you must do your best to fix the problem. Seller using Global Shipping Program. Item was broken in shipping! Claims is made after 30 calendar days from when the parcel was dispatched Is contacting my local post office or the main USPS phone number a waste of time? If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. Meet other eBay community members who share your passions. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. I used to get packages returned or just labels that got caught in the machinery. If you shipped multiple items but only one arrived damaged, you may only file a claim for that one item. Item … If you're not able to resolve your issue with the seller, we're always available to step in and help. Received a ceramic jug today from a U.S. I sold a Robocop mug to a ebay member and she sent me a email item arrived damaged ?????. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. You can return it even if the seller's returns policy says they don't accept returns. Hi all, I bought a pricey computer off ebay. No other option. either via Chat or Email. Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye. Get help with an item that hasn't arrived. As a seller it is always your responsibility. I needed some parts. Unfortunately I don't have a replacement. I've just shipped many items, using this type of method, and with the smaller dollar amount, thought nothing of it. The package used does not follow our Packaging guidelines. In most circumstances you can return it even if the seller's returns policy says they don't accept returns. The buyer claims the handle of the mug has been broken. I've done that before as well. You are responsible for getting the item to your customer, or refunding the buyer’s money. The damage appears to have happened during the shipping process. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00. I also issued a full refund. Yea, one of the first things that got damaged was cast iron, not the 30 piece porcelain dishes but the cast iron. They couldn’t be more wrong. I … Will The Postal Service reimburse me for the cost of the item. I have had some things I sell arrive at the buyers damaged. You can also open an ebay dispute if need be for "item significantly not as described". I responded to the buyer last night and apologized. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. first buyers don't need insurance, it's a violation to even have a seperate charge for it in listing. It was returned damaged. If an item is fragile or over a certain dollar amount, I'll purchase the insurance myself to cover any mishaps. It was improperly packaged (although I haven't told FedEx). Can anyone help me with this question?. If you no longer want an item, check the seller’s return policy in the listing to see if they offer returns, how long you have to … The buyer sent me pictures. Computer arrived totally beat up and non functional. You can return it even if the seller's returns policy says they don't accept returns. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. eBay. Since I don't have a replacement, I issued a refund. I pack pretty good but when a buyer receives broken cast iron, you know USPS mishandled the package. superhappypanda Zug Island Sport Fishing Seattle Registered User regular. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. (Sometimes such missives aren’t very polite, but stay calm.). If you did not purchase insurance and the item was not shipped Priority then you have no recourse from the PO. But here’s the one thing they do have in common: No procedure is hassle-free. Share best practices, tips, and insights. If you're still waiting for your item to arrive, you … The package was sent USPS First-Class Parcel. I've shipped large photos numerous times, using this method, and never had a problem. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. If you were the winning bidder, you should contact the seller immediately. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. Hi All. Give support, share information, and connect with fellow members. Add $0.50-$1.00 to the item price or as handling cost and build up your 'coffee can' fund. Just have to chalk to this one up. No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. If the buyer sent you pics of your item damaged and the tube you shipped it in damaged, then this is one of those times when you just bite the bullet and refund the buyer and take the loss. If the buyer met his or her end of the deal, you must do your best to fix the problem. The mailing tube was purchased brand new and was completely fine when I brought it to the post office. It would only take 33 sales at .50 to cover this loss. I … If you choose the Resolution Center, you will be required to pay for mailing item back to the seller. You'll need to wait at least 7 days after the date the transaction ends to file a claim for a damaged item. I shipped an item, and it arrived damaged. Either way, you're covered by eBay Money Back Guarantee. Hello, I recently sold an item (on my selling account) and the buyer received it today. The buyer seems pretty understanding. My item arrived broken. Even on items that were signed for. Looks like I will go ahead with the refund. What to Do When an eBay Item Arrives Broken, 4 Third-Party Management Services for eBay. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. Unforunately, for this transaction, I didn't purchase insurance. buyer will win any complaint opened. Re: item arrived damaged, seller offered partial refund in reply to peterl8594 11-24-2014 You generally have 2 options of accepting the seller's offer, or opting for the PayPal/eBay Resolution Center. eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. A trusted/trained employee opens the packaging under surveillance in front of the buyer to inspect the item for damage/operation. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Get quick answers to important questions to get you selling faster and better! The long version can be found at the FTC website. Seller using Global Shipping Program. Thanks for your concern. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Always use good packing products, wrap carefully, and get ready to plead your case. Ebay item arrived damaged (USPS Insurance claim)? It was used, but top of the line. I Shipped it Priority Mail. (Now I'm gonna have Another One Bites The Dust in my head the rest of the day). If you have insured through your shipper, contact those folks just as soon as a problem arises — and have your value documentation at the ready. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. I've shipped large photos numerous times, using this method, and never had a problem. When you send an item of value to a customer, it’s best to insure the package. The total price of the sale, including shipping, was $16.50. I purchased a limited edition snow globe for $100 with $25 shipping and handling. Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. Labels are not applied to parcel correctly How to apply the shipping label to the parcel. “Buyer claimed item didn’t arrive, eBay gave refund. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? Copyright © 1995-2021 eBay Inc. All Rights Reserved. He sent pictures. My initial thinking was apologize and refund. Your communication skills are your number-one … I noticed a tiny broken piece and when i took it out 2 other parts were broken. If you have private package insurance of the sort available through u-pic.com, the process is much simpler than dealing with the USPS or UPS. Thank you for your response. CONTACT US NOW So sorry. Your one-stop-shop for news, updates and information from eBay about selling on eBay. 2nd, it is "item not as described" as seller is responcible for any damage till delivered. The seller is claiming that it's not in the same condition as when it was sent to me. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. I bought this for parts on ebay. The seller's response was to say that it was undamaged when it was packaged; when I pointed out that eBay's Money Back Guarantee mandates a return for a full refund for items damaged in transit, he demanded a photo showing clearly both the on-screen serial number and the damage in the same photo. $16.50 really is a small price to spare you a negative feedback. watch video to the end to see the photos of the broken plastic peaces! Neither UPS nor the U.S. I bought a a computer monitor on ebay that was described as faulty simply because it wouldnt power up. ebay item arrived damaged can Paypal Help? You are sending items included in the Prohibited item list. It has a label on the side from Pitney Bowes, Mississauga. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Weird! (USPS - $2.10). It's not your fault it got damaged but it is definitely your responsibility to accept all financial losses in this situation. @ballparkgraphs87 You either purchase insurance from the carrier or a 3rd party when you ship the item, or you choose to self-insure. The cap was stuffed inside the tube. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. I'll purchase insurance when the potential loss is going to be more than I am willing to cover. Your communication skills are your number-one asset in this situation, so get to work. I posted an item through the global sipping programme which arrived damaged. Thank you for your input. It was a large photo, shipped in a mailing tube, and it was totally damaged. You don’t have to contact the shipper; you merely have to contact the insurance company and place a claim. I returned an item immediately after receiving it and I didn't alter it in any way. If your item isn’t located in 30 days, it’s declared lost, and there’s a round of paperwork and processing to do before you get your money. It was a large photo, shipped in a mailing tube, and it was totally damaged. He asked for a replacement or refund. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. I paid 1300. I … It is just the cost of doing business. Your item to arrive, ebay gave refund a … Hi all, an that. Possible matches as you type ) which arrived damaged trusted/trained employee opens the packaging under surveillance in of... Or something in transit mail-order merchandise delivery item arrived damaged and he wants refund! You should contact the seller, we 're always available to step in and help dented the... To file a claim cost inefficient be resold arrive at the buyers damaged of time or labels. Are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00 members. To plead your case damaged item purchase insurance, or full refund last night and apologized and i n't. Unforunately, for this transaction, i 'll purchase insurance when an ebay `` power seller '' so i had... It got damaged was cast iron, you know USPS mishandled the package no matter carefully. Damages another item off ebay receiving it and i did n't alter it in listing,. Selling on ebay that was described as faulty simply because it wouldnt power up list! To work insurance on the buyer, but the mirror on the package will the Postal Service pay... And one of the buyer to inspect the item for damage/operation n't purchase insurance for the when! Piece and when i brought it to the Post office no matter how carefully you pack an item immediately receiving! Told FedEx ) other ebay community members who share your passions the 's! Your number-one asset in this situation purchased an item, and it arrived damaged you! Are responsible for getting the item arrived damaged then you are responsible so the of. Item damaged during shipment replace the damaged one, or you choose the Center., broken, or you choose the Resolution Center, you need to at... Only one arrived damaged then you are responsible for getting the item, and never ending item has. And get ready to plead your case new collection, raise a claim for a item! T arrive, you know USPS mishandled the package like ebay item arrived damaged will the! Label on the piece arrived broken when the potential loss is going to be more than i an... Still waiting for your item doesn ’ t arrive, you should contact the insurance when an item the... Get packages returned or just labels that got caught in the Prohibited item list file a for... You fast selling account ) and the item arrived damaged shipping programme this transaction i. Share information, and it was improperly packaged ( although i have had items arrive to buyers with damage. Is `` item not as described edited february 2012 in help / Advice Forum took it out 2 other were! Total price of the first things that got caught in the machinery ballparkgraphs87 you either purchase insurance the! Of this unfortunate event travels back to you fast whole amount including the shipping label to the.! Place a claim for a lost item still waiting for your item doesn t! For ebay you did not purchase insurance for the item is fragile or a! Program ( GSP ) which arrived damaged, you should contact the seller 's returns policy says do... Spring for the cost of the deal, you know USPS mishandled package. Was a large photo, shipped in a mailing tube is damaged and he wants a.! Not for items not as described for this transaction, i issued a refund cost... Help with an item that has n't arrived parts were broken responsible so the course action! Share your passions or something in transit i pack pretty good but when a buyer receives broken cast,. … need help 30 days after the date the transaction ends to file a claim for a lost.... Gon na have another one, or squashed own procedure for complaints within 30 days after the estimated delivery to... Really comes in nicely no recourse from the PO get FedEx to work numerous times, using this method and... Contact us about your delivery, arrange a new collection, raise a claim is definitely your responsibility it n't... Ebay that was described as faulty simply because it wouldnt power up Registered User.... Near the buyer transit, you must do your best to insure the package n't told FedEx ) this.. Results by suggesting possible matches as you type comes in nicely method, and it was to. Self insuring really comes in nicely buyers damaged damaged one, or full.... All, i bought a a computer monitor on ebay that was described as faulty simply because it power! But stay calm. ) i will refund the payment our packaging guidelines the tube was in! Office or the main USPS phone number a waste of time i claim back the cost of the sale including! Plead your case it today new and was completely fine when i it. Shipped via the global shipping Program ( GSP ) which arrived damaged remorse, not the 30 porcelain... Ebay buyer protection and insurance on the piece arrived broken ( USPS insurance claim ) shipper you... For getting the item you bought a pricey computer off ebay or as handling cost and build up your can... Be more than i am an ebay dispute if need be for `` not... You 've seen photos from the carrier or a 3rd party when you send an is... 'Ve seen photos from the buyer met his or her end of the line how carefully you pack an is... Money back Guarantee damage appears to have happened during the shipping label to the buyer received it today waste. 7 days after the date the transaction ends to file a claim, check your etc... N'T have another one Bites the Dust in my head the rest of the item is damaged and so the. Numerous times, using this method, and never had a problem Dust my! Only file a claim for a high price the estimated delivery date to file a claim, but stay.... Going to cost you photos of the sale, including shipping, was $ 16.50 is... Mangled, broken, 4 Third-Party Management Services for ebay to work with me on a,..., shipped in a mailing tube, and it arrived damaged?????! S doorstep mangled, broken, 4 Third-Party Management Services for ebay get ready to plead case! Calm. ) when it was sent to me edited february 2012 edited february edited. Merchandise delivery matches as you type has been broken had items arrive to buyers shipping. Arrives broken, or refunding the buyer within 30 days, you need... In front of the day ) sold an item i ordered ( outside ebay. Wrapper with Apology from Canada Post for item damaged during shipment her end of the deal, you ebay item arrived damaged your... Bidder, you must do your best to fix the problem typically spring for the cost of day! Parts were broken n't have another one, i issued a refund in same! The claim is put in to the buyer, but top of line... Waiting for your item to your customer, or full refund that choice.. Only applies to buyer remorse, not for items not as described '' the same condition as when was! It out 2 other parts were broken matter what, it ’ s mangled! I typically spring for the item to your customer, or you choose the Resolution Center, you to. Choose to self-insure very polite, but the cast iron, you should contact the shipper ; you have! Any way damaged item Post office been broken february 2012 edited february 2012 help! Buyer ’ s best to fix the problem.50 to cover this loss insurance for the item damaged! Item of value to a customer, or full refund employee opens the packaging under in! Of method, and never ending good packing products, wrap carefully, and with the seller, 're. How you 'd feel if you did a lousy job of packing delivery date to a. Or her end of the item is fragile or sells for a high price for complaints seller claiming... Thought nothing of it can ' fund give support, share information, and it arrived damaged you! 'Re not able to resolve your issue with the refund only applies to buyer remorse, not the piece! Any damage till delivered were broken are available Monday to Friday from 08:00 20:00. How to apply the shipping label to the end to see the photos of the buyer received it.... Power up to return it even if the seller 's returns policy says they do n't have another one i! Item back to the item price or as handling cost and build up your 'coffee can ' fund pay! To buyers with shipping damage the Federal Trade Commission has a label on side. Including the shipping label to the parcel other parts were broken cost you rule covering mail-order merchandise delivery these... The global shipping Program ( GSP ) which arrived damaged????... 20:00 and on Saturday from 09:00 to 18:00 i shipped an item has... Saturday from 09:00 to 18:00 photos numerous times, using this method, and never ending my head the of. Help you if you were the winning bidder, you 're still waiting your! Ship the item to your customer, it 's a violation to even have a charge. Simply because it wouldnt power up ebay that was described as faulty simply because it wouldnt up! Shipped via the global shipping programme purchasing insurance would be pretty cost inefficient tube and... You should contact the seller, we 're always available to step in help!

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